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FAQs

How Can I Help?

 

What is the jewellery made of and can I wear it if I have a metal allergy?

Every thing is made from Sterling silver (925) unless stated otherwise. The chains I supply with my necklaces are silver plated. I can supply sterling silver chains at an additional cost, please hdomleo@yahoo.com as I will need to order these in.

Is the jewellery hallmarked?

Yes, all silver jewellery that is heavier than 7.78g has to be hallmarked, anything under this weight will not routinely be hallmarked.

Eco Credentials

All my silver is made from 100% recycled silver and all packaging is fully recyclable. I keep my impact on the environment as light as possible and where ever I can I recycle or buy eco friendly producs.

How do I order and pay for my jewellery?

You can either order and pay via my online shop or you can contact me at hdomleo@yahoo.com to order and pay using other methods such as cheques, cash or use my Izettle credit card machine.

Can I buy a gift voucher?

Yes I do sell gift vouchers and they are valid for one year from the date of issue and can be used online to buy items from this website or pay for workshops at my studio by entering the voucher code at the checkout.  You can also use them to buy items directly from me at my studio or at any fairs, but they cannot be used in any gallery or retail outlet without my express permission.  They are not valid for workshops organised by third parties or held at third party venues.

If the price of your purchase is lower than the value of your voucher, the ‘change’ will be provided in the form of another gift voucher only, not in cash.  

Please take great care of your gift voucher, as I will not replace lost or stolen vouchers.

Gift vouchers are not normally refundable, except under exceptional circumstances at my sole discretion.  

For Full details please see my Store Policies

Is postage free?


Postage is free to the mainland UK only.  For delivery outside this area, please contact hdomleo@yahoo.com for a postage quote before placing your order.  
 
Within the mainland UK all orders are sent by Royal Mail Signed-For First Class or, for higher value items, Special Delivery, these require a signature on delivery.  Please ensure that you provide the correct postal address and that someone will be available to take delivery of and sign for your item.  If your order is returned to me because the Royal Mail has been unable to deliver the item you will be responsible for repeat postage costs.  

If you want item to be sent by standard Royal Mail First Class post (no signature needed), please contact me before placing your order.  Using standard post is at your own risk, and I will not provide a refund for any item lost in the post. I will provide proof of posting and send it to you.  If the item is lost, it will be your responsibility to follow up the matter with the Royal Mail.


Smaller items can be sent Royal Mail Special Delivery, this is available at a cost of £7.70.  Please e-mail me before placing your order.

For Full details please see my Store Policies

How long does it take for my order to be filled?

Stock items are normally posted within 7 days of receiving a cleared payment unless otherwise stated. When items are posted you will receive an email with a photograph of proof of postage. If you have not received your order within 7 days of receiving this confirmation, please email me at hdomleo@yahoo.com.  I must be notified if you do not receive your parcel within 28 days of the dispatch confirmation.  I will not refund or replace any lost order that you notify me about after this time. Timescales for commissions will vary please contact me for further details or see my full T&C’s document.

Royal Mail delivery times may vary during busy periods. Once I have posted your item, I am not responsible for delays in delivery.  If you are ordering your item for a special occasion, please ensure you order in good time to allow for possible postal delays!

For Full details please see my Store Policies

Can I order jewellery if I live out side the UK?

Please check your item carefully when it arrives and let me know at hdomleo@yahoo.com within 14 days of receipt if it arrives damaged or is faulty.  I will then arrange a full refund (including any postage and return postage) or, subject to availability, a replacement.  Refunds will be made to your original payment method within 14 calendar days of receiving your returned item or your proof of posting, at my discretion.

I hope you’ll be happy with your item, but if you are in the UK or Europe and need to cancel your order you have the right to do so by notifying hdomleo@yahoo.com within 14 days of receiving the item.   You must then return the item in its original packaging, unworn and complete with all parts such as chains, within 14 days of cancellation.   Once I receive the returned item in this condition, I will refund the purchase price (excluding any postage paid) to your original payment method within a further 14 calendar days.  If the item is not returned in the stated condition, you might not receive a full refund.

Please use Royal Mail Signed-For or Special Delivery to return your item and retain the tracking and posting details, as the item remains your responsibility until I receive it.   I do not accept any responsibility for items lost or stolen in the post if they are not sent using one of these two methods.  

I do not normally accept returns from outside the UK and Europe, except where an item arrives damaged or faulty, in which case please e-mail hdomleo@yahoo.com.

For reasons of hygiene, earrings are exempt from returns unless they are faulty or damaged.  

Commissions and personalised items are carefully made for you to specifications agreed between us, so are not normally returnable or refundable unless they are damaged or faulty.  Please ensure that you ask any questions before ordering and that any measurements or other specifications you give me are accurate.  If you are in any way unhappy with your item, please contact me straight away at hdomleo@yahoo.com.

For Full details please see my Store Policies

Is your jewellery suitable for children?

Unfortunately not, as they often have small pieces

Can I get my piece repaired or a replacement earring made if I loose one?

If your jewellery gets broken or damaged in wear, a repair may be possible at my discretion.  You will be responsible for all postage costs and in some cases I may make a charge for the repair. If you want a replacement earring made to match one that has been lost please contact me at hdomleo@yahoo.com